Automated Collection Calls

The Telephone Consumer Protection Act (“TCPA”) is a federal law which restricts the use of automated equipment to dial cellular telephones.  It is unlawful to use any automatic telephone dialing system or pre-recorded voice mail to make any call to a cellular telephone or any other service for which the party called is charged for the call.

Some debt collection agencies use predictive dialers which place calls without human involvement until a connection is made, and then attempt to connect the recipient with a debt collector.  Some debt collection agencies are also violating the TCPA by trying to collect debts which have been “charged off” by the original creditor.

If you have received a robo-call or a pre-recorded call on your cell phone, or need more information, fill free to make an appointment to discuss this with Lauren Merriam.

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